NTLWorld email account suddenly inaccessible
Without warning one of our email accounts, stopped working on Friday afternoon.
I initially just assumed an issue with the mail servers, but after checking the service status everything was showing as ok. We have 3 email addresses in the house from the days of NTL, an initial one which was difficult to remember and 2 more using our names. The initial one and my wifes account are still working however mine is not. This is my main email account for the last 20 years and it's causing quite a panic to lose access to it.
I have called 150 today and when connected got put through to an agent who said that NTLworld accounts were not supported and were being withdrawn. She said I should have been notified, however we have not received any notification on any of the 3 email accounts. I asked her if she could make it accessible again and she said she would reset the password (she also confirmed she could see the account).
She asked me for a new password, but after doing this I was still unable to access the account via mail.virginmedia.com. with a message saying my email or password is incorrect. The agent said she has raised a call and passed it over to the relevant department who would contact me within 5 working days.
On logging into my virginmedia account I can still see my wifes account on the list of additional virgin email accounts, however where mine used to be is a gmail account I used while trying to sort this whole thing out, no sign of the missing account.
Hopefully someone can help and stop the panic
Each Ntlworld email address now has its own My Virgin Media account. In your case the sign in username is the Gmail address. So when following the steps to unlock the email account log into My VM with the Gmail address not your primary login. Use the Ntlworld password and then follow the steps to change the Ntlworld password and generate an app password for the email account.