NTLWORLD.COM Email Password Reset
Hi, I have suddenly had my NTLWORLD email saying that my password needs resetting. I have tried following the instructions online but due to the account being old I don't have a security question t...
Forum Discussion
asn22 wrote:Hi,
I have suddenly had my NTLWORLD email saying that my password needs resetting. I have tried following the instructions online but due to the account being old I don't have a security question to answer and therefore it just shows as blank.
Don't know if this is the Security answer they want but if you can sign into your My Virgin Media account and then,
Click on Account Settings, Account Details, then scroll down to Telephone Security Details (memorable word), and click on Edit.
You can then set a new security answer.
Thanks but sadly it is not the email account I sign in to my virgin media account with. It is an email that relates to an old account but this email has now been linked to my new account.
Spent another 1.5hrs on the support line to try to get someone to help. Got bumped up to Tier 2 technician to only get bumped back down again. Absolute p*ss poor technical support from Virgin. Have now set up a new email address and accepted defeat. Spending more time on the phone to Virgin when I am better spending the time to move everything over to another email address. Good luck to the number of others on the forum with the same problem. Perhaps Virgin don't want to make it easy for us and therefore we move on. It's been 5 days now without email and I can't wait another "5 days" (quote from technical team today) for this to get resolved!!!!!!!!!
Hey asn22, thank you for reaching out and we are are so sorry to hear about this, also a warm welcome to the community.
We understand this is frustrating but IT tickets can take 5 working days sometimes longer to resolve, please do not worry the team will be working on a fix for you.
