Are you currently a VM broadband customer?
VM has recently been closing down a lot of legacy mailboxes not linked to a current broadband account.
Hi FFRE,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues accessing your virgin.net email account. Anyone who had a dial up service with us, was given access to an email account however when the service closed, the email addresses were only meant to remain open for 90 days to allow you the time to move everything over to a new email. After the 90 days, the email address would then be removed. We've recently picked up that several accounts have remained open and we're running clean up activities now to remove these.
The only way to gain access to the email is for us to connect it to an active Virgin Media broadband in your name. If you have this, pop back and let us know. We can link the two and work to recover the email. If you don't have a Virgin Media broadband account in your name then I'm afraid it wouldn't be possible to recover the email address. You would need to look at creating a new email address with an email provider.
Thanks,
Hi Kath, I am having a similar issue and I would like to connect the old mailbox to my current virgin account.
Can you advise how I can go about this?
Regards
Owen
Hi Bigscottie,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having some issues with an email account. I'm going to send you a private message shortly so we can take some further details and look into this for you.
Thanks,
