Loss of Email - F010762348
Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully re...
Forum Discussion
After all the recent problems and as a precautionary measure, I have changed the primary Virgin login passwords for both myself and my wife. Fortunately using the Virginmedia email webpage, I can now use my virginmedia.com email address with full functionality. Although my wife can use her virginmedia.com email in Outlook, I cannot send or receive email with my virginmedia.com address in Outlook. We have not changed our secondary email passwords for Outlook but despite this I am continually prompted to enter my user name and password which clearly the Outlook system will not accept. If I try an Outlook repair then I get: "We couldn't log on to the incoming (IMAP) server. Please check your email address and password and try again". The same problem seems to happen with trying to use my Android mobile and Gmail: "Credentials needed: Enter credentials for .......(my virginmedia email address). I have managed to repair my wife's Outlook account.
Do I need to reset my email password? After all the recent problems would this be safe?
Glenord1 As you have changed your VM password you will have automatically triggered the new two password system now used by VM Mail. You need to generate an app password to use with email clients such as Outlook or Thunderbird
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management
