locked out of ntlworld email
ChrisB163 wrote:I have tried following the guidance on resolving the issue but the instructions do not match the Virgin screens and I have had no success in resolving the issue.
If you were trying to reset the password, here is the way to do that.
Sorry that ll seems complicated but that's how VM email is these days. The good thing is that once you have successfully followed those steps your VM email account should be more secure.
These instructions do assume that you are still a VM broadband customer. If you are no longer have a VM broadband accoun then there may well be other issues why you cannot access your email account.
Sign into the My Virgin Media Account for that email address by entering the ntlworld address and then the current password here https://www.virginmedia.com/my-virgin-media
Then go to Account Settings then Account details, scroll down to Sign In details
Scroll down to and click on "edit" to the right of password.
VM have recently changed the security on their email accounts so that you now have to specify a non VM email account to become the username for signing into your VM webmail account. Follow the instructions, verify the email account and you can then reset the password for the webmail account and the associated My Virgin Media account. To access either of those you will need to use the non VM email address as the username and the new password you have just reset.
A second change that VM have made is that you need to use a separate Mail app password in email apps such as Microsoft Outlook.
Go back to the Account settings and scroll click down to the Virgin Media Mail section and click on Manage your Virgin Media Mail app password .
Then scroll down to the bottom of that page and click on Generate new App password and follow the instructions.
A new secure password will be generated for you. This Mail app password needs to be used for all apps accessing your ntlworld mail account. Therefore you’ll need to update the settings in Thunderbird with the new Mail App password.
Remember that the Mail app password is separate from your sign in details for My Virgin Media and VM Webmail. So, if you need to check your ntlworld emails through the VM website you’ll still use your My Virgin Media password.
Coenoby.
