The link refer to is now broken, and the issue is not yet resolved to my satisfaction. I read the posts referred to but they did not help me resolve the issue (though the explanation of the background was the clearest I have seen).
I thought the issue was resolved yesterday, because I can how use Outlook to manage my email correspondence just as I have been doing throughout Virgin's existence. But today I find I cannot log in to webmail according to the latest verbal instructions I was given.
And I have yet to see any instructions about how to avoid the difficulties I've experienced as a consequence of updating my password without being informed beforehand of the new security protocol that must now be followed (for the reasons given by Tigerclub).
I am sorry to hear this with IT tickets sometimes they can take a little longer than the 10 working days we suggest.
Have you tried since Saturday to access these at all, if so any updates on the matter, did it work okay?
Let us know .
