How do I close an ntlworld email account?
Hi My g/f used to be a VM customer when they used to be ntlworld and so had an ntlworld email address. This address has remained active for years even though I believe they usually get shut down aft...
Forum Discussion
Hello,
I've been trying to close my ntlworld.com account and come across this post, please could you DM me too to arrange please?
Hi JS12345JS
Welcome to the community forums.
Sorry to hear that you haven't been able to close your ntlworld email.
Just to confirm, the email is not connected as the primary username/access for a active broadband account at all?
Hello
No it is not, used to be a long time ago however I no longer used the email account and apparently is sending out spam email to the contacts now.
please close down.
thanks
Hi JS12345JS 👋 thank you for getting back to us to confirm!
We will need to send you a PM to confirm a few details so we can raise a ticket with IT and get this closed down for you. I will send you a PM now - you can find it in the top right corner of the page in your Inbox. 📩
We can return to this public thread with another update when possible. Thank you for your patience in the meantime! Wishing you all the best. 🌞
Hi All 👋 just returning to keep the public thread up to date! Thanks to JS12345JS for PMing with me 📩.
We were able to confirm the account details needed, and a request was raised to get the email address deleted. We have now also had confirmation that this is complete and has been resolved. Thank you for your patience whilst we got things sorted! Please do let us know if there is anything outstanding you still need support with.
Wishing you all the best. 🌞
