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Needhelppls's avatar
Needhelppls
Joining in
24 days ago

HOW CAN I CLOSE A HACKED NTL EMAIL ACCT

 left vm a few yrs ago when i moved i have an old NTL email that with them. It was always on my phone and still worked tho hardly used. It has now been hacked and is being used to reset password for other online accounts. Vm say's it deleted so how can i get it closed down pls help??

  • Hi Needhelppls 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with an older email being hacked. 

    We can look at requesting this to be deleted on our side if it's not done already. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.