Update 5 weeks on for anyone struggling with a similar issue:
We’ve only managed to get one of nine email accounts we had while a VM customer closed down. This was done via a separate request made by my, now adult, son who was trying to recover a gaming account linked to the same VM account. All the others still show as deliverable.
We continue to get spam and phishing emails to the ones we are not locked out of. At four weeks on from passing the security quiz, we are some way past the typical 5 days to complete the task mentioned by the forum team.
It would be very easy to just stop looking at the accounts and forget that we ever had them. However, if we did that, we wouldn’t spot any overly suspicious activity on the accounts we can still.
It’s disappointing that such a basic security matter is not taken more seriously.
