Hi Liz30538 👋 Welcome back to the community! Thank you for posting.
Sorry to hear about these issues with your email service! We appreciate these kinds of issues can be frustrating, especially if you have had multiple problems recently.
If the team were also unable to resolve the issues with a manual password reset for you, and had to raise an IT ticket it is likely we will need for this to be resolved for your access to be restored.
Nonetheless, I am happy to take a closer look for you in the meantime, in case there is anything we have missed. I will need to send a PM to confirm a few details to investigate. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞