Forum Discussion

Youngbag887's avatar
Youngbag887
Joining in
2 months ago

EmIl on account changed and cant set up my email account on my new phone

Hi To give you a bit of background I have been in hospital for nearly 4 months about 4 weeks ago while I was very ill and in and out on lucidity my mobile was pinch from hospital. All my details and...
Matthew_ML's avatar
Matthew_ML
Forum Team
2 months ago

Sorry to hear this, so just to confirm you want to change your username on MY VM to the NTL email address is that right?

Youngbag887's avatar
Youngbag887
Joining in
2 months ago

Hi

Yes that is right, it has always been ntl, it got changed but I don't know how when I had trouble with a password.  Virginmedia took over ntl and took over all our emails but recently it seems like you don't want to support these email addresses anymore. 

Please can my account be returned to the ntl address.

Kind regards

Youngbag

  • Youngbag887's avatar
    Youngbag887
    Joining in
    2 months ago

      hi this is what I am getting when I try to to sign my email address to Outlook on my new phone. Please help me get this sorted out now.

    Kind regards

    Youngbag

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 months ago

      Hi Youngbag887,

      So we can try to help I have sent you an invite into a private chat, please click on the white envelope to accept.

      Regards

      Paul.

      • Youngbag887's avatar
        Youngbag887
        Joining in
        2 months ago

        I can not find a white envelope?