Based on the terrible wording, and this thread, 100% scam:
What didn't help in this case was the apparent simultaneous request by VM to use an external email as the username when logging into your VM online account. Having said that it appears that VM aren't really that bothered if you use a @virginmedia.com email address.
Hi Callinder,
Thanks for posting about this email issue on our Community Forums, sorry that our genuine email change request caused a little bit of confusion - But we all know how opportunistic the scammers can be.
We have a dedicated site about Phishing emails as well as other security & scam issues here 👉 https://virg.in/security.
The reason we've asked you to change your email address for your Online Account is for extra security against fraud, we would recommend doing this 😊
Thanks,
Meg
