Emails are delayed in loading content
Hi, I have an ntlworld account and noticed a week or two ago that the content of my emails won't load quickly. I receive new emails in my inbox but I cannot see the content until it loads minutes lat...
Forum Discussion
Interesting, the email content loads fine when using the mobile network (Wi-Fi turned off) but takes forever over my home Wi-Fi (Virgin Media). My windows PC loads all email info fine, which is connected to the virgin media hub via ethernet cable. Could there be some form of security setting or issue with devices over the Wi-Fi that would cause content to be slow in loading?
jonathang1 wrote:Could there be some form of security setting or issue with devices over the Wi-Fi that would cause content to be slow in loading?
Sorry but I cannot think of any security reasons why the VM email content would be slower to load over your VM wifi.
There are different levels of security applied when accessing VM emails on a mobile data network as opposed to your own VM network. However, as far as VM email is concerned when you are accessing email over your VM home network the security is the same whether you are connected via an ethernet cable or via your wifi.
If VM emails load ok when connected via ethernet but are slow when connected via wifi that sounds more like an issue with your VM wifi setup rather than an email issue.
What about accessing websites, does it take longer to access them when connected via wifi? If so, I am not an expert on diagnosing and solving wifi issues but you may get more help by posting on the Networking and Wifi section of the forum https://community.virginmedia.com/t5/Networking-and-WiFi/bd-p/Wireless
Coenoby
Thanks, websites load fine. I'm going to restart the router tomorrow to see if that helps. If not I'll follow you're suggestion above. Thanks for all your help!
FYI @coenoby it looks like the wifi router reset this morning has sorted the issue out. Email content loads fine on both Android devices. I can't be 100% sure the reset is the fix but it was a problem yesterday and now fine after the VM hub4 was reset. I think I read somewhere that it's good practise to reset the VM hub occasionally?
jonathang1 wrote:FYI @coenoby it looks like the wifi router reset this morning has sorted the issue out.
That's good news, thanks for the update.
Coenoby