Forum Discussion
Hi, I'm using the default Samsung Android email app in both cases. Was working fine but recently on both devices simultaneously the content of emails was very slow to load. I assumed this was an issue with virgin media email as both devices are affected? If no one else is affected then perhaps an update to the app has caused it. I'm going to check on my windows PC too but I think that was slow to load email content also the other day using Outlook.
jonathang1 wrote:
I'm using the default Samsung Android email app
I'm going to check on my windows PC too but I think that was slow to load email content also the other day using Outlook.
I have never used the standard Samsung android email app so I cannot comment on that.
On my laptop I use Mozilla Thunderbird and the forum notification of your forum response came up and was available straight away - albeit the email was sent to the spam folder as has been the case with all forum notifications for quite a while now.☹️
The way the POP3 or IMAP settings work in email apps means that the only delay that is down to VM is the time taken to authenticate your username/password credentials with the VM email server. Once that authentication is complete and VM have made the contents of your email account available to the app then, I would say, that any delays in downloading and displaying the email and it's contents are primarily down to the email app and your mobile network.
Certainly it;s worth trying another email app, They each have their own good and not so good features.
Coenoby
- jonathang12 months agoOn our wavelength
Interesting, the email content loads fine when using the mobile network (Wi-Fi turned off) but takes forever over my home Wi-Fi (Virgin Media). My windows PC loads all email info fine, which is connected to the virgin media hub via ethernet cable. Could there be some form of security setting or issue with devices over the Wi-Fi that would cause content to be slow in loading?
- coenoby2 months agoVery Insightful Person
jonathang1 wrote:Could there be some form of security setting or issue with devices over the Wi-Fi that would cause content to be slow in loading?
Sorry but I cannot think of any security reasons why the VM email content would be slower to load over your VM wifi.
There are different levels of security applied when accessing VM emails on a mobile data network as opposed to your own VM network. However, as far as VM email is concerned when you are accessing email over your VM home network the security is the same whether you are connected via an ethernet cable or via your wifi.
If VM emails load ok when connected via ethernet but are slow when connected via wifi that sounds more like an issue with your VM wifi setup rather than an email issue.
What about accessing websites, does it take longer to access them when connected via wifi? If so, I am not an expert on diagnosing and solving wifi issues but you may get more help by posting on the Networking and Wifi section of the forum https://community.virginmedia.com/t5/Networking-and-WiFi/bd-p/Wireless
Coenoby
- jonathang12 months agoOn our wavelength
Thanks, websites load fine. I'm going to restart the router tomorrow to see if that helps. If not I'll follow you're suggestion above. Thanks for all your help!
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