Forum Discussion
用心棒
2 years agoVery Insightful Person
Does the following not work:
- go to https://netreport.virginmedia.com/netreport/ :
- select Email Sending Errors from drop down list
- Other from drop down list
- copy and paste the error message into Log evidence field
- enter your name into My name field
- enter email address into Email address field
- select Submit button
NB: the form data goes to Virgin Media as they are the only ones who can resolve this issue
Hopefully de-listing will occur sooner rather than later but if not post back here to have the issue flagged to the forum team.
Also consider following the advice here My Virgin Media account has been hacked.
- JCmacc2 years agoUp to speed
The form didn't allow me to attach any of the required evidence in the box, even having checked Java Script is enabled etc. Tried that before going down the Tech Support route.
Your prompt gave me the thought of trying a different browser though and it worked this time. Fingers crossed.
- JCmacc2 years agoUp to speed
Just adding to this thread - the fix was sorted using the form as noted above.
- go to https://netreport.virginmedia.com/netreport/ :
- select Email Sending Errors from drop down list
- Other from drop down list
- copy and paste the error message into Log evidence field
- enter your name into My name field
- enter email address into Email address field
- select Submit button
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