Email won’t send on virgin Wi-Fi IP blocked?
Hello, I’m having continued issues with our virgin media WiFi IP and being able to send emails from my iPhone (3rd party app). Get the error of an issue with the SMTP server - there isn’t one, as it...
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Did you get any resolution on this? I have the same issue with my ntlworld account and an IP problem that stops me sending anything and have also been asked for £9.99 per month for Gadget Support to change some settings.
JCmacc wrote:Did you get any resolution on this? I have the same issue with my ntlworld account and an IP problem that stops me sending anything and have also been asked for £9.99 per month for Gadget Support to change some settings.
It would be helpful to see what, if any, error code is returned by the SMTP server when sending. From a desktop or laptop device open a Command Shell in Window or otherwise the Terminal. app and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
WARNING: Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this warning and posting the output here unredacted or incorrectly redacted will likely reveal your email address, password and / or public IP Address.
FYI if there is no issue then you should see the following output from the curl command:
⋮
> AUTH PLAIN
< 334
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact
Otherwise unsuccessful will look similar to the following; note VM error code VM320 in result:
⋮
> AUTH PLAIN
< 334
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied
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I get nothing like either of the above running that script.
The error code that Outlook shows when e-mails are failing states that it's been blocked by Virgin
"Virgin media has blocked your connecting IP (then the IP number is given). Too many bad e-mails have been sent. Visit netreport.virginmedia.com/netreport Section: Sending Errors to request delisting".
I can't enter anything into the report form, even after checking Java script is all OK. Apparently though, the form just results in referral to Gadget Support who charge a monthly fee to fix it.
JCmacc Are you able to to send using the new Outlook when not on a Virgin Media IP address.
The reason I ask is I've recently looked at how the New Outlook works with IMAP/SMTP and I'm not sure the IP address listed will be your home IP.
I'm not a Virgin Media employee - I am a VIP - although I've not posted much due to personal circumstances. I would be interested to see the IP address in the bounce message. Would you be willing to PM it to me.
I want to check if it's your VM Public IP, or as I suspect - one of Microsoft's
Tim
