Forum Discussion
Hi l0zzie88
Welcome back to our community forums and I am sorry to hear you are having issues sending emails on Virgin Media Network. We can understand the inconvenience caused. To look into this, I will send you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
I have been told my old windows Mail on my desk top is going to be discontinued & have to switch to the "New Outlook."
I have now set up the new Outlook, all my mails have downloaded, I am now receiving mails but it wont send mails.
My Old windows mail still sends & receives, my phone still sends & receives, I have created a new app password as instructed but still not sending. The error code is 21b? I have been passed from pillar to post, from a basic technician to more advanced & he said as long as virgin e-mails work when you log into there site there is nothing more they can do as they no longer provide support for this issue! Do you think this could be the same issue as above?
- Gareth_L2 years agoForum Team
Hello CraigTarr
Thanks for your post.
Sorry to hear you are still not able to send emails through the new outlook.
When you changed the password did you follow these steps?
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management.
Once created use the new app password together with the full email address of the VM email account as the username and password in the Outlook account settings.
Can you please let us know if that helps.
Gareth_L
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