Forum Discussion

ccampbell5117's avatar
ccampbell5117
On our wavelength
6 months ago

Email password error

I am trying to set up an NTLWorld mail on a new device.  the ntlworld email works fine on my existing tablet, but trying to set it up on a new tablet and phone it just keeps giving me a message there...
  • goslow's avatar
    goslow
    6 months ago

    Each VM mailbox now has its own 'My VM' login for administering things like password resets.

    You will need to use an app password on your new hardware

    https://www.virginmedia.com/help/broadband/manage-email-account

    and make sure your server settings are correct

    But to do this you will have to set up the third party email address

    https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

    Lots of people have reported being stuck in a loop when trying to verify the new email address. You may need the VM forum team to help add the new email address. Or one of the other forum users may have a method to bypass getting stuck.

    200+ accounts to change is a lot but you will forever be wasting time trying to fix problems with VM email. Time spent on migrating accounts will at least have a long term productive outcome once you have moved to a third party provider of email that actually works reliably.

goslow's avatar
goslow
Alessandro Volta
6 months ago

Each VM mailbox now has its own 'My VM' login for administering things like password resets.

You will need to use an app password on your new hardware

https://www.virginmedia.com/help/broadband/manage-email-account

and make sure your server settings are correct

But to do this you will have to set up the third party email address

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

Lots of people have reported being stuck in a loop when trying to verify the new email address. You may need the VM forum team to help add the new email address. Or one of the other forum users may have a method to bypass getting stuck.

200+ accounts to change is a lot but you will forever be wasting time trying to fix problems with VM email. Time spent on migrating accounts will at least have a long term productive outcome once you have moved to a third party provider of email that actually works reliably.

ccampbell5117's avatar
ccampbell5117
On our wavelength
6 months ago

Thanks for your reply.  I reality I have known for a while that I needed to change email provider, just been putting it off...

Of course, a bizzare issue will be that I can change all my other accounts, but not the VM login because it wont let me. So i will have a ntlworld log in for VM until they delete the account, at which point  I wont be able to access my VM account!