Forum Discussion
Hello,
For nearly two days I have been unable to access my VM email.
This is not the first occurrence in nearly nine years of being a customer.
I have been given a runaround by VM's technical support and I suspect they haven't a clue what to do about it.
A ticket has been raised but I was told it could take up to five days to hear back. In the meantime I have written to the customer complaints address in Sunderland in the perhaps vain hope that any human being still works in that capacity.
For some reason the support person suggested using a different email address to sign in. I do not understand the reasons for this suggested workaround and am concerned at what it might entail for the other address I may want to use. Would it give VM access to my hotmail emails?
I am utterly disillusioned with VM now. They treat their customers like dirt.
Hi nothappywithvm 👋.
Thanks for reaching out to us, sorry to hear you have been having issues with your mailbox access, one of your team has responded on your other post with how to assist with this. Please let us know if you have been able to carry out the instructions on there should we need to assist further.
Sabrina
- nothappywithvm9 days agoJoining in
Sabrina,
The problem has again reasserted itself this evening and again I am being given the runaround by the Virgin Media website.
The case number of the matter I raised about one month ago is: C-0801252722
It seems that in spite of the efforts of your technical staff (who I have now lost any faith in) the problem has not gone away. I wrote to your office some weeks ago to complain about the poor technical service relating to a problem that has gone on for years. Nobody there appears to be taking any ownership of the matter.
I do not like having to express opinions like this in a public forum but my advice to anyone is never ever to use Virgin Media.
- Beth_G8 days agoForum Team
Hi there,
Unfortunately some customers were unable to access emails for a short period yesterday evening. Our teams investigated and swiftly restored access. We apologise for any inconvenience caused.
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