Hi albald68,
Thanks for posting and welcome to our community 😊
As goslow has advised, if you have an active broadband account with us we can help, and look to transfer the email address over to the active account, if this is the case please let us know and we can pop you over a private message.
If however you do not have an active broadband service would close and we're encouraging customers to make sure that they:
• Send any important emails or contacts to another email address.
• Save any attachments you want to keep to your computer or device.
• Let all your contacts know about your new email address.
Alex_Rm