Forum Discussion
any advice on this at all? Speaking to customer service on the phone was absolutely useless and the hackers have free reign of her ntlworld mailbox, resetting all sorts of online accounts and gaining access to amazon, fb etc quicker than we can lock them down. This is a nightmare....any help appreciated!
Hello FishnetChicken
We're sorry to hear of the email issues experienced by your mother, we understand the concern this can cause,
Have you tried following the steps here, following those steps should help resolve the issue for you.
- FishnetChicken5 months agoTuning in
Hi Robert,
Yes, I've tried that. The email account isn't being recognised when I try to carry out a password reset, so I'm unable to login or reset the password.
So far the hackers have managed to reset account passwords for many of her online accounts, changed mfa authenication methods and have been trying to make purchases using her card. This would all be easily resolved if I could just change the mailbox password. I've spoken with 3 different VM customer support people now who all say they don't have the ability to change a mailbox password or delete the account - I can't understand why this isn't possible?!
Any other suggestions? This is getting desperate
Thanks,
- Tom_W15 months agoForum Team
Hi FishnetChicken thanks for your reply here.
We do appreciate this is frustrating given what's happening. I'll invite you into PM to see what we can do here for you, so please expect this to arrive shortly and respond directly when you can!
Many thanks
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