Forum Discussion

SidBonkers's avatar
SidBonkers
On our wavelength
7 months ago

Can't sign into webmail or Virgin Media; can't change password

I can's sign into either webmail or VM, and when I try to reset my password the page freezes and I get a "suspicious activity detected - try later." I therefore have no access to webmail, although I...
freeze
logon
password
Suspicious
webmail
  • Molly_T's avatar
    Molly_T
    7 months ago

    Hi SidBonkers 👋 Thanks for getting back to us! 

    As you are able to log in using an alternative browser it's likely something to do with your browser settings. 

    Have you tried clearing all cookies & Cache in your usual browser? (Which one are you using?)

    We will do our best to offer guidance and support, but we are a little limited with 3rd party software & equipment. As the issue has been isolated to one browser on one device, we may be limited with what further support we can provide. 

    Thanks for your patience in the meantime! 🌞

SidBonkers's avatar
SidBonkers
On our wavelength
7 months ago

Hi Molly

Thanks for the suggestions. The problem has finally been rectified, although I'm not sure how.  I cleared every extension and cleaned the cache, and disabled some of the anti-virus.

I did notice when I successfully got through that a reCaptcha symbol briefly flashed up - I wonder if that might have had something to do with it?

Akua_A's avatar
Akua_A
Forum Team
7 months ago

Thank you for the update SidBonkers 

We are glad to see the issue managed to resolve itself. In this case, please continue to monitor this and let us know if the issue occurs again. We will do our best to assist from here 🙂