Tony24
7 months agoTuning in
cant get emails
Hi So i have noticed i cant get any emails , so i logged into my virgin media account and it is asking to verify my email address before i can change my password , which i what i want to do , c...
Hello Tony24
Sorry to hear of the email access issues and problems resetting the password. From what you have advised, when you have spoken to the team they have experienced issues resetting this and raised it with our support team.
These can take 5 working days to be investigated and resolved, this doesn't include weekends. If you still haven't heard anything by the end of this week let us know and we can take a look into this. If you have access to your online account you can try the following steps:
when I go to account settings, account details I don't see manage.???? This is what I see
all I see is this
Scroll page down to see Virgin Media Mail section and Manage option
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That's the thing I don't see anything to do with changing my email password ??
All I see is this ..