Forum Discussion

MrsMoose's avatar
MrsMoose
Tuning in
2 years ago

Can't delete email folder on android phone.

I have a blueyonder email account and a gmail one. I was working on my laptop and wanted to create a folder - called say XXYY -  on my gmail account but mistakenly put it on my blueyonder one. It w...
  • Ayisha_B's avatar
    Ayisha_B
    2 years ago

    Hi MrsMoose 

    Thanks for your post. 

    Let us know how you get on after doing what has been suggested by Coenoby or if you need any further support. 

     

coenoby's avatar
coenoby
Very Insightful Person
2 years ago

MrsMoose 

I have just tested this out myself,

I set up a new test folder in my Ntlworld email account. Then went into the Gmail app on my android phone and saw the same message that you report  "XXYY plus a 0 (to show it's empty) - write at the top of the screen."

I then went back to the my Ntlworld account and deleted the test folder. When Iopened the Gmail app again the test folder and the "empty" message had disappeared.

That's what I expected because the Gmail app should just replicate what appears in your VM webmail account. So it seems your Gmail app is not playing nicely.

I would suggest that you sign into your Blueyonder account on the VM website, you can do that from here https://mail.virginmedia.com  Then check that the XXYY folder does not appear in the "My folders" list and if it does delete it.

Then go into the Webmail settings by clicking on the cog symbol to the top right of the page.  Then click on "E-mail" in the menu that comes up on the left and three boxes will open up. Click on the "Change IMAP subscriptions" box and a list of all your folders will come up. XXYY should not be listed, but if it is then make sure that the box beside it is not ticked.

Then click on "Save" at the bottom of the list.

Do you use any other email apps to manage your Blueyonder account, such as Outlook or Mail perhaps on a laptop? If so check those and make sure that XXYY does not show up on those. Again if it does you should delete it from those apps as well.

Then go back and restart the Gmail app.

If you do all that and the XXYY folder is still showing in the Gmail app then I am stumped.

I don't think VM will be able to help either because if the XXYY folder is not present in your Blueyonder account then it's a Gmail issue not a VM problem.

One thing I have just wondered though. After deleting the XXYY folder from your Blueyonder account did you set up a XXYY folder in your Gmail account? If so the message you are seeing could relate to the Gmail version not the now deleted Bluyonder folder.

Coenoby