Cannot access my email
I cannot access my main vm email account. I'm disabled and this account I need to see, but vm email login dose not reconize it and thunderbird saids auth problem. What can I do?
Forum Discussion
HI AngelAnnie, thanks for the message and welcome to the forums.
Can you confirm what error message you are getting and does anything help here
Chris
I still unable to access my email online please help.
Hi AngelAnnie 👋 thank you for returning to let us know you are still having some difficulties accessing your email via our webmail platform! So sorry to hear about this.
Are you still getting the same error from the screenshot provided earlier in this thread?
It would be good to know if you have tried resetting your password? If not please do try this and let us know if it clears the error!
I will also send you a PM to offer support doing this manually if needed, or with getting a ticket raised with IT.
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
Hi All 👋 Just returning to update this public thread.
Thanks to AngelAnnie for PMing with me 📩 we were able to confirm the details needed to offer support.
After taking a closer look it appeared there was no active My VM account for the email address experiencing the issues.
Every email account needs to have an active and connected My VM account so that 3rd party app passwords can be generated. You can manage your My VM accounts (including checking any subusers) with the information providede in this help page 👉 How to manage my account | Virgin Media Help
You can also find more information about managing email accounts here How to manage my email account | Virgin Media Help
Glad to see this is all resolved now! Please let us know if there is anything else you need.
Wishing you all the best. 🌞
