Cannot access my email
I cannot access my main vm email account. I'm disabled and this account I need to see, but vm email login dose not reconize it and thunderbird saids auth problem. What can I do?
Forum Discussion
Thanks for the response AngelAnnie,
Sorry to hear you're still experiencing issues trying to sign in, so we can look at this further I've dropped you a PM.
The message will appear within the envelope icon.
Regards,
I still cannot access my email online.
HI AngelAnnie, thanks for the message and welcome to the forums.
Can you confirm what error message you are getting and does anything help here
Chris
I still unable to access my email online please help.
Hi AngelAnnie 👋 thank you for returning to let us know you are still having some difficulties accessing your email via our webmail platform! So sorry to hear about this.
Are you still getting the same error from the screenshot provided earlier in this thread?
It would be good to know if you have tried resetting your password? If not please do try this and let us know if it clears the error!
I will also send you a PM to offer support doing this manually if needed, or with getting a ticket raised with IT.
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
