Forum Discussion

AngelAnnie's avatar
AngelAnnie
Tuning in
2 years ago

Cannot access my email

I cannot access my main vm email account.  I'm disabled and this account I need to see, but vm email login dose not reconize it and thunderbird saids auth problem.  What can I do?
Daniel_Et's avatar
Daniel_Et
Forum Team
2 years ago

Hi AngelAnnie, thank you for your post.

We're sorry to hear the issue has reoccurred 😔

What's happening exactly when you try to sign in? Also, are you experiencing the same problem through both webmail and an e-mail client app?

Advice on how to manage your e-mail account can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

AngelAnnie's avatar
AngelAnnie
Tuning in
2 years ago

 

I can download it to thunderbird and mobile phone, but not online.   I've screenshoot of what's happening and also it's not connecting to my vm account.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Thanks for the response AngelAnnie,

    Sorry to hear you're still experiencing issues trying to sign in, so we can look at this further I've dropped you a PM.

    The message will appear within the envelope icon.

    Regards,

    • AngelAnnie's avatar
      AngelAnnie
      Tuning in
      2 years ago

      I still cannot access my email online.

      • Chris_W1's avatar
        Chris_W1
        Forum Team
        2 years ago

        HI AngelAnnie, thanks for the message and welcome to the forums. 

        Can you confirm what error message you are getting and does anything help here

        Chris