Blocked e-mail accounts

I too am repeatedly blocked out of my email account, and this has been happening since September. I have had to reset the password 7 times, 3 of those times was in just one week. Each time I have to generate a brand new external gmail address to be used only to access my virginmedia emails. Today, my daughter's account was also blocked. She is travelling round Australia and all her travel tickets on her virginmedia account. There is a 12 hour time difference and she has no way to contact Virginmedia in the UK. Virginmedia - please stop with your excessive security parameters - people rely on their emails. I have missed theatre shows, I have had to incurr extra solicitors and accountancy fees to have things resent to third party addresses, because at each critical opportunity Virginmedia BLOCKS my email. It is insanely poor service. I know of no other provider that blocks their customers on a regular basis, and each time requires a brand new third party email address to re-establish access. Futhermore, on numerous occasions, you have not re-linked me to my own emails, you have re-linked me to someone elses private emails on virginmedia, who has a similar sounding name to mine. Surely that is a breach of data protection laws? It has happened 3 times now that I have been re-linked to a third party account and been able to see their private emails due to virginmedia blunders.