Blocked e-mail accounts

Hi, selwooi.
Thank you for taking the time to post on our help forums for the first time and welcome to the VM community.
Great to have you on board with us! 🙂

We're sorry to hear of all the issues faced recently to your email accounts and how you access those as we'e implemented some changes to enhance security, we'd love to best assist with these.

From what you explain above we understand you do not have issues with accessing your emails anymore, please do confirm in case you still get access errors or you're unable to view any emails so we can help out.

Also, we'd only ask to register a new email for MyVM in cases where the email used currently is no longer accepted by our systems (such as ntlworld emails) based on these changes.

We're sorry to see the inconvenience and upset this has caused, we'd advise that you can either access your email accounts here separately or via MyVM online under account settings>account details>Virgin Media mail.

Could you please tell us if you also have access to all the secondary email accounts you own from there?

Lastly, you can find more here on how to manage your accounts with us and set up a password for the client software/App used to access your mailbox.

Let us know if this is of help and if you still need further support with emails and passwords - we'll be eager to support you.