Archiving secondary? Virgin.net account
As background my husband and I, and subsequently our children, all have virgin.net or virginmedia email addresses which are being terminated imminently. I have managed to import my emails to my ne...
Forum Discussion
"He received the verification code, verified it but it now won’t let him sign into the main account with his gmail account"
So is he signing in with his gmail address as the username and his VM password? That should work once the Gmail address has been verified.
On the other hand if the account has not verified for some reason, he should still be able to access it using his VM email address as the username. Have you tried that as well?
"He can still log into his webmail though"
Is that with the Gmail address or the VM address as the username?
His password is correct and we can log into the webmail and view his emails but"we try to import to gmail or archive to MailStore Home it continually says “authentication failed. Check user name and password. The server returned: authentication failed (NO)”."
Assuming that you have successfully changed the username of his VM account to a Gmail address you will also need to generate a VM mail app password and use that as the password in the MailStore SMTP settings rather than the webmail password. That mail app password will be in the format "word-word-word-word". If you use the webmail password in MailStore it would give you the error.you are seeing.
Coenoby
"He received the verification code, verified it but it now won’t let him sign into the main account with his gmail account"
So is he signing in with his gmail address as the username and his VM password? That should work once the Gmail address has been verified.
The gmail address was verified and tried signing in with that and the VM password and it gives an error message:
Your email or password was incorrect. Please try again or go back to change your email.
On the other hand if the account has not verified for some reason, he should still be able to access it using his VM email address as the username. Have you tried that as well?
yes tried this and it doesn’t work either.
"He can still log into his webmail though"
Is that with the Gmail address or the VM address as the username?
He can log into webmail with VM email address and password.
His password is correct and we can log into the webmail and view his emails but"we try to import to gmail or archive to MailStore Home it continually says “authentication failed. Check user name and password. The server returned: authentication failed (NO)”."
Assuming that you have successfully changed the username of his VM account to a Gmail address you will also need to generate a VM mail app password and use that as the password in the MailStore SMTP settings rather than the webmail password. That mail app password will be in the format "word-word-word-word". If you use the webmail password in MailStore it would give you the error.you are seeing.
He can’t get past the login to generate an app email. We’ve tried forgotten password and it comes up with:
“Oops... Something went wrong. Please try again later.
If he can still sign into webmail with the VM email address and password then the username change to the Gmail address has not gone through properly. I think that you will need a member of the VM Forum Team staff to take a look at this for you. Are you the account holder for the VM account concerned? The team should reply here shortly.
Hi Graham thanks for your reply. John from the forum did contact me but instead of trying to resolve this for me he arranged for the account to be deleted and I can no longer log into my webmail with the VM email address and password.
Hi Nell51
Thanks for posting and welcome to the community. Thanks to all the community who responded here.
We are sorry for any email issues and will send a PM now to assist further.
Best wishes.
Thanks John. We missed your response yesterday but my husband has replied to you earlier this afternoon.
Hi @John_GS
Thanks for your PMs but you have advised you will arrange for the account to be deleted rather than assisting with resetting the passwords as the authentication of my gmail account failed. From reading through the forum I see that this is a very common problem.
I would really appreciate getting the virginmedia verification reset so I can archive my virgin.net email to my new gmail account. Thank you.Thanks John for offering your 'help'. I believe you have deleted my account rather than assisting with resetting the the password details on the main virginmedia account as the verification failed. I believe after reading through the forum this is a known issue. I appreciate that the old virgin.net accounts were to close and I we were no longer customers of virginmedia but it would be of been helpful to have had the opportunity to retrieve precious emails spanning over 20 years before you asked for the account to be deleted.
