jbrennand I'm afraid that you will have to go through the process of generating an app password for use with the apple client. The password will be in the format xxxx.xxxx.xxxx.xxxx although each element may be more than four characters. The section in the help file I linked to on adding Virgin Media Mail to a client explains the process.
Edit: Looks as if they have reordered the help pages again. Look for the FAQ section headed 'Can I change my Virgin Media email password'.
Mmmm.. that's interesting... I have never done that for any of our ntlworld email accounts in the past.
I thing that deleting the account from my Macs and setting it up again from scratch may be the way to go.
jbrennand wrote:Mmmm.. that's interesting... I have never done that for any of our ntlworld email accounts in the past.
It is a new 'security' element introduced by VM several months ago. It is generally only triggered when you try to set up the address on a new email client or when something goes awry as seems to have happened in your case.
Cheers - will look art it - but my head hurts now because I cant log back into the User1 eMail account - so I am back to square one on the merry go round.
Its convinced me that from here on in I am winding down future VM mail and have started switching anything important over to my Gmail/GMX/iCloud ones 😎
jbrennand wrote:cant log back into the User1 eMail account - so I am back to square one on the merry go round.
As part of the VM password reset process did you specify a non VM email address to use with your VM account?
If so, you need to enter that email address (not your Ntlworld address) as the username when signing into your webmail or My Virgin Media accounts on the VM website. The password will still be the one you changed it to during the password reset process.
Coenoby
