jbrennand The first thing to try is to sign into the email address via VM webmail at https://mail.virginmedia.com/
I suspect that you will see a message to say that the account is unavailable due to being locked for security.
If so you will need to sign into the My Virgin Media account for the email address (not the primary account) and then go through the process of changing the password and generating an app password for use with email clients. This process will require you to change the username for the email account to a third party one.
The help pages here are pretty comprehensive: https://www.virginmedia.com/help/broadband/manage-email-account
Thanks Graham.
Yes tried logging in that way but get the message below.... s beginning to suspect tht the password is just wrong... it looks correct and is the one I used for all email stuff back in the day.
So I seem to be stuck in a vicious circle of... to change the password log into your account with the password !
Any idea how to get to a "forgot password link" 👍
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I assume that you have tried the forgotten password link showing in the screenshot?
Yep found it and that bit worked. I changed the password and was able to log into the user1 email account on the VM website and 3 days of emails and tests are all present and correct...
So that bit works 👍... but its still not connecting on the Apple client - will need to do some more footling around
Cheers
jbrennand I'm afraid that you will have to go through the process of generating an app password for use with the apple client. The password will be in the format xxxx.xxxx.xxxx.xxxx although each element may be more than four characters. The section in the help file I linked to on adding Virgin Media Mail to a client explains the process.
Edit: Looks as if they have reordered the help pages again. Look for the FAQ section headed 'Can I change my Virgin Media email password'.
