Forum Discussion

fiona0957's avatar
fiona0957
Joining in
4 days ago

Accessing virginmedia email from my phone

Until Monday last week I was  able to access  my email a)  from my computer via the My virginmedia app and also b)  on my phone from the web mail page which I saved to my home screen.

Since then, whilst access via the My  Virgin Media app or from the mail2.virginmedia.com  page on the computer has been ok, access from my phone has been worryingly intermittent. 

It sometimes appears to be loading, but then states that the connection has timed out; sometimes there appears briefly to be a log in page (which doesn't  say 'submit'  where you would expect it to, and doesn't  respond to  My Virgin media account log in details when entered. Sometimes its just a white or a blue blank page. (I have taken screen shots).

I rang  customer service yesterday who suggested a) delete cache b) use a different browser c) download and use the My Virgin Media app on my phone.

I tried all 3. The first 2 made no difference. The app on the phone, annoyingly, doesn't have the quick link to email access that exists  when on a computer; I eventually found that the link to webmail is via the Help menu, but even then its not loading.

Can you offer any explanation or suggest a remedy?

 

  • coenoby's avatar
    coenoby
    Very Insightful Person

    fiona0957 

    I'm not sure if this is relevant but I a had a lot of problems signing into my "My Virgin Media account"  (where I view my VM bill) last week. The symptoms were similar to what you are seeing signing into your VM email account but my email account was not affected. However, I certainly found that the "My Virgin Media" sign in screen did not allow me to enter my sign in details or even click to sign in.

    That problem was  caused by my anti virus, Bitdefender, blocking the VM webpage due to an issue with the security certificate on the VM website. Other people using Kaspersky AV reported similar problems around the same time.

    I found if I tried accessing the account via the Opera browser it worked fine but the problems all seemed to be resolved at the weekend and I have seen no problems since.

    It does sound as if something on your phone is blocking access to the VM site.

    Coenoby

     

    • Carley_S's avatar
      Carley_S
      Forum Team

      Hi fiona0957 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns when trying to access your emails via your phone. 

      Has the advice kindly offered by coenoby been able to help resolve this issue for you?
      Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.