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garykc's avatar
garykc
Joining in
2 years ago
Solved

Transcript of online "chat" with VM agent

Hi all I am having issues with VM honouring a new contract that I was sent by them (twice). I "chatted" with an online VM agent and I thought had finally agreed a new price with them. So I sat back ...
Roger123's avatar
Roger123
Dialled in
2 years ago

garykc.  Roger123 here. Sorry I have taken so long to get back to you. Apparently, you CAN get a transcript of the conversation. I believe that Virgin Media HAVE to give you a transcript but they will 'take their time'!. Hope you succeed. All Good Wishes  Roger123