Forum Discussion

Anonymous's avatar
Anonymous
8 months ago

Yodel delay returning my equipment.

Hi. I sent my old equipment back as requested after a recent upgrade to 1gig broadband but it is delayed at Yodel's end and I have received a letter from yourselves saying I may be charged if not ret...
  • Matthew_ML's avatar
    Matthew_ML
    8 months ago

    Hey curryqueen, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    Please do not worry once the warehouse scan this in the charge will be removed.

    It can take 10 - 14 days once the warehouse get this kit back to scan it in, so please do not worry.

Matthew_ML's avatar
Matthew_ML
Forum Team
8 months ago

Hey curryqueen, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

Please do not worry once the warehouse scan this in the charge will be removed.

It can take 10 - 14 days once the warehouse get this kit back to scan it in, so please do not worry.

  • Anonymous's avatar
    Anonymous
    8 months ago

    Ah .. and Wow thats a long a time.

    I've just checked and it still says the same thing on the tracking information so I'll just wait and see what happens.

    Thankyou for your reply.

    • John_GS's avatar
      John_GS
      Forum Team
      8 months ago

      Hi Anonymous (great username btw)

      I have done some system checks and looks like all is now sorted with the return 🙂

      Best wishes.

      • Anonymous's avatar
        Anonymous
        8 months ago

        Phew that's a relief. Many thanks for your assistance and I'm loving the new speed now. I can even Mirror now to my TV with no dropouts. 

        Very happy.

        Thankyou.