Forum Discussion

ixix's avatar
ixix
Tuning in
12 months ago

Windows PC Connected to Network but no Internet

I recently upgraded to a Superhub 5. All devices in the house can connect to it and access the internet, but my Windows 11 PC cant. The Windows 11 PC connects to the router, and has been using intern...
  • ixix's avatar
    ixix
    12 months ago

    To anyone viewing this thread in-future with a similar issue:

    I don't like it when issues magically solve themselves, but I think what might have fixed this issue for me was actually pinging the router (as suggested by one of the kind contributors to this post)

    Open command prompt (windows key then type cmd) and ping the router.
    just type ping 192.168.0.1 

    I dont know enough about networking to explain why this worked for me - but that seemed to weirdly fix the problem.  Good luck!

asim18's avatar
asim18
Rising star
12 months ago

Make sure your Windows 11 PC is connected to WiFi, then open a Command Prompt and enter the following commands:

ping 192.168.0.1

then try

ping 8.8.8.8

then try

ping google.com

Let us know the results of the pings.

ixix's avatar
ixix
Tuning in
12 months ago

Hi Thanks for your reply. 

For no reason i can tell, my pc is now able to access the internet again. I read online that this could be a DNS issue.

before my issue mysteriously went away - I was able to ping the router, but not google.com (request timed out)

  • asim18's avatar
    asim18
    Rising star
    12 months ago

    Thanks for updating.

    For future reference, if you're able to ping 8.8.8.8 but unable to ping google.com, it means your internet connection is fine but the DNS server is broke.

    I have no idea what kind of DNS server infrastructure VM has, but I imagine it to be a very old and poorly maintained system. If you have problems again I'd try switching to a proper DNS service.