WiFi pods ordered but no information
I’ve phoned up recently and ordered a new WiFi pod (black edition- to match hub 5) and still haven’t received any information . There is no QuickStart order on my virgin account or no email confirmin...
Forum Discussion
Hi Gareth ,
yes I have , just really annoying as I need another (had two with sky wifi max using same technology ) for the full house coverage . Unfortunately had to send skys back and was unable to keep them . I did message online through WhatsApp and did get one delivered . Ideally I do need the extras to make sure I’m not getting 1mbps in the far part of the house . If possible could you tell me how to order through the connect app as I did try but just asked to pay for the WiFi add on but I already have it with Volts .
Morning mrcurrly
Thanks for coming back to the thread. Pods are only sent if the app scans show they are needed.
Have you received the first one yet? If so, there are a few requirements for the Pods to work with our Hubs:
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
• Channel Optimisation must be left on.
• The SSIDs must be the same and broadcast enabled.
• The SSID must be password protected.
• The Passphrases of the SSIDs must match.
As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod