WiFi pods can't be found by Hub5
Recently got a Hub5 when upgrading to Gig1 and the 3 WiFi pods around the house wouldn't connect - Hub5 couldn't find them. Found a previous thread here that recommended contacting VM by phone to hav...
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So, I'm just off the phone to VM after going through the usual reboot and factory reset guidance that the automated system sent a link to, (then ended the call,) then showed nonspecific "connection issues" and suggested I contact through chat support or phone them again. The chat button was dead, so I phoned again to explain 3 times that the pods weren't identified by the router and VM Connect app was no use for resolving the issue. They eventually said there's a short term connection issue, they're going to monitor the network connection for 24 hours and it should resolve by then.
I'm not holding out much hope for a genuine resolution based on that call, especially since they suggested in future I could use the Connect app to resolve any problems. Y'know, considering it couldn't do anything useful for the past 2 days.
And here I was hoping they would have a solution for you. I did think there’d be more people on here having issues as we seem to have suffered the same problem at the same time. Perhaps it is a coincidence =[