Hi Hoisin
Welcome back to the community forums
Sorry to hear you've not been able to order a pod through the Connect App.
Checking the systems at our side we can see that you've already been in touch with the team who have advised further on this process for you. There cannot be more than one pod on order at a time and we'll need to wait for this to be delivered and has been connected/active for 5 days before we can start the tests again to see if you're eligible for another pod.
Please do try the Connect App again for these test at the end of the week, or alternatively, if the Connect App is not working for you, try running the speed tests using Sam Knows here.