Forum Discussion

Karen2410's avatar
Karen2410
Tuning in
2 years ago
Solved

WiFi pod won’t connect after new hub 5 installed

Hi I have recently installed my new hub 5 router and now my WiFi pod will not connect.  Everything else is fine the internet and everything that it’s connected to the WiFi not the pos will not connect, I have tried everything even removing it from the app so I could reinstall it as advised in the forums but nothing has worked it just says it cannot detect the pod even though I have attached it directly to my router with a cable.  Is there something I am missing because I am now at a loss. Thanks 

  • Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

  • Hi Karen2410 

    Thanks for clearing security with me via private message.

    I've now paired your Pods to your new Hub - please give everything a reboot and follow the connection process in the Connect App if necessary. Your new Pod should be working again 😊

    Give us a shout if you need any further help.

      • Beth_G's avatar
        Beth_G
        Forum Team

        Hi robsonnufc 

        Thanks for clearing security with me via private message.

        I've now paired your WiFi Pod to your new Hub. It should start to connect straight away provided they're set up correctly your end.

        Let me know if you have any further issues.

        Thanks!

  • Client62's avatar
    Client62
    Alessandro Volta

    Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

    • Karen2410's avatar
      Karen2410
      Tuning in

      Ok so tried calling but couldn’t get through to anyone to help not happy at all why is it so difficult to speak to someone 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Hey Karen2410,

        Welcome to the Community Forums and thanks for the post.

        Sorry to hear you have been having this issue, I can see you since spoke to our team, were they able to go about helping you further with this?

        Joe