Hello Carley. Sorry I do not have a computer or any ancillaries, monitor etc. To be fair I must thank jbrennand for the information on his page, but I actually didn't understand any of what he was saying, sorry jbrennand, I'm sure you have helped many. The analogy i give is that someone plugs a reader thingy under the dashboard of my car, shows me the error codes, and then expects me to understand, interpret them and then fix the car!!! I have done speed tests. Sometime they are amazing, other times as i have previously said, they time me out stating. "Ooops something went wrong", or " you're not connected". Sorry I'm stuck!?