@Alf0sorry jbrennand, I'm sure you have helped many. The analogy i give is that someone plugs a reader thingy under the dashboard of my car, shows me the error codes, and then expects me to understand, interpret them and then fix the car!!!
When I read the error codes on my cars, I look them up in the ODB booklet they supply - to identify where the fault lays and then look up in the Haynes manual how to fix it 😎
I realise though that not everyone wants to do that... so...
What I posted above was what I believe is a simple guide to logging into your Hub settings and copying the data onto this board where folks on here could then identify any issues and tell you how to get it fixed
But above... Carley_S said there were no obvious issues on your network connection - so that leads me to suspect that it may just be a wifi issue - so try the connect App as Illyas has just suggested --- for why - see this old post of mine (FYI)
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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….
https://www.virginmedia.com/wifi-max
You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.
You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all
If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.
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