Forum Discussion

Rydingh's avatar
Rydingh
Tuning in
3 months ago

Wifi Boosters not working

Last week my wifi booster connected to yhe hub was flashing red.went through reset procedure moving sockets,  new cables etc didn't work. Virgin sent me replacements the old white booster. They have ...
  • Rydingh's avatar
    Rydingh
    3 months ago

    Hello and thanks for you're reply. How do I fix the problem, can I do it or do virgin have to do it.thanks

Adduxi's avatar
Adduxi
Very Insightful Person
3 months ago

Sounds like the new Pods have not been registered to your account. Quite a common problem. 

Rydingh's avatar
Rydingh
Tuning in
3 months ago

Hello and thanks for you're reply. How do I fix the problem, can I do it or do virgin have to do it.thanks

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    See if they have been registered

    Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number