Forum Discussion

ANNELIESEB's avatar
ANNELIESEB
Joining in
3 years ago

WiFi boosters needed?

Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters? 
SalmonBuddie's avatar
SalmonBuddie
Joining in
10 months ago

Forgot to ask, any idea how to fix this?

David_Bn's avatar
David_Bn
Forum Team
9 months ago

Thanks for reaching out to us SalmonBuddie, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing with the services since the Wi-Fi pod has been connected.

Can you please confirm if this is still ongoing, or if this has since been resolved?

Are you currently able to connect to both bands and the Wi-Fi pod also?

Thanks

David_Bn

  • SalmonBuddie's avatar
    SalmonBuddie
    Joining in
    9 months ago

    I got the bands sorted out but I still can't get the app to connect to the server. Don't want to try the pod again until that's been sorted.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      9 months ago

      Thank you for popping back SalmonBuddie to confirm, are both bands connected now as one and the Hub is in router mode? 

      • SalmonBuddie's avatar
        SalmonBuddie
        Joining in
        9 months ago

        Both bands connected but with separate names and Hub is in router mode.