Forum Discussion

Hayleycropper's avatar
Hayleycropper
Joining in
9 months ago

Wifi booster..

Having real issues with my boosters. So I live in a small two up two down. If I leaned over the banister I could see our router the house is that small.  Router speed is 250mb. We have a booster in t...
booster
Network
slow
WIFI
  • John_GS's avatar
    John_GS
    9 months ago

    Hi Hayleycropper 

    Thanks for coming back to the thread.

    There are a few requirements for the Pods to work with our Hubs:

    •    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
    •    Channel Optimisation must be left on.
    •    The SSIDs must be the same and broadcast enabled.
    •    The SSID must be password protected.
    •    The Passphrases of the SSIDs must match.

    As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
    Please also ensure that the Pods are not in the direct area where any coverage blackspot exists. They need to be placed mid-range from where the router is, to the area where you're having the issue. Best wishes.

Hayleycropper's avatar
Hayleycropper
Joining in
9 months ago

Think it is is hub 4 but no settings have been changed from default. I’ve ordered a new one as we did move house with the 2 boosters. Possibly not connected apparently. We’ll see if the new boosters work. If not. Back to the drawing board 

John_GS's avatar
John_GS
Forum Team
9 months ago

Hi Hayleycropper 

Thanks for coming back to the thread.

There are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
Please also ensure that the Pods are not in the direct area where any coverage blackspot exists. They need to be placed mid-range from where the router is, to the area where you're having the issue. Best wishes.