Hey jbrennand, yes I've called that number and it tells me the same thing as the online service status, which is that there are no faults in my area. The thing is the service does actually seem to be OK, so maybe I should just stop worrying about it. It's just that I'm seeing the white light on my Hub go off and on all the time and in my Network Logs I'm seeing a very unusual and continuous amount of warnings and notices.
This is an example of the warnings;
warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
And this is an example of the notices;
01-12-2023 12:20:57 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-12-2023 12:20:46 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
And these notices and warnings are just going on for the whole day each and every day, so clearly there's an issue somewhere with something.
This is a new error message I haven't seen before; I would be grateful if someone from Virgin could chime in here to help shed some light on why I'm seeing continuous notices, warnings and errors in my Network Log. As I've mentioned above, there was an outage here for a couple of days last week due to a Virgin 'network' problem and since that was fixed I'm now seeing continuous warnings in my network log.
| 02-12-2023 15:59:52 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Hey benek, thank you for reaching out and I am sorry to hear this.
I have taken a look at our side and I can confirm there isn't any current outage and everything is look great from our side your levels are wonderful.
With the light sometimes they can fade but its still working I wouldn't worry about that.
Please can you post your BQM here once I see that we can look at running some other tests. Cheers
So it seems the problem has been resolved. A Virgin technician came today and said the power levels were out of balance. It seems that when the outage was fixed it subsequently put the power levels out of balance. He made some adjustments at street level which have hopefully now resolved the issue.
