Forum Discussion

benek's avatar
benek
Tuning in
2 years ago

White light on Superhub goes off – what does that mean?

I've been noticing that the white light on my Superhub is occasionally turning off for around 5-10 seconds and will then come on again. I'm wondering why it's doing this and how to fix it? I have a ...
benek's avatar
benek
Tuning in
2 years ago

The test just says they can’t see any issues affecting my area. Looking at my Network Log again I can see that there have been 'warning MDD message timeout' messages and notices all throughout night. I guess I really need someone from Virgin to look into this.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Double check.  Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.