Forum Discussion

Nihau's avatar
Nihau
Joining in
21 days ago

Website users from Virgin Media can't access my website, DNS resolution gives the wrong IP

Symptoms:

Users from Virgin Media trying to connect to my website can't, it gives them different types of errors related to SSL.

After some troubleshooting, I found that the DNS resolution from VM serveres returns the incorrect IP address.
Instead of my server's address (which works for everyone else), it returns [MOD EDIT: ip address removed] - lang-sspipxny.network.virginmedia.net.

No clue what's happening here ? Is it some kind of blacklist from VM ? I used to have the website on a different domain name and everything was fine, now that i changed to a new one this happens.

Also this is just a gaming organization website (organize parties and stuff) nothing extraordinary.

Any help appreciated.

  • Client62's avatar
    Client62
    Alessandro Volta

    Seeing the IP for host lang-sspipxny.network.virginmedia.net usually means the VM Parental Controls or the VM Virus Safe DNS filter has stepped in and returned a VM internal IP to prevent the user accessing the website & hence the errors in the web browser.

    Might be worth putting your URL into VirusTotal to see if there are any issues flagged that you were unaware about.     VirusTotal - Home 

    If you wish to share the URL we can try to narrow down what is triggering VM to block.

  • Is the website using the IPv6 protocol? If it is, that would explain why Virgin Media customer can't connect and others can. BT can accept IPv6 websites, but Virgin Media still can't.