Forum Discussion
7dials
6 months agoTuning in
Hi Alex and apologies for not checking my VM email spam folder, where the notification of your message was sent. I don't have another device I can use, but as I've said in my reply above, I've been promised a wifi pod by a customer service agent.
Ayisha_B
6 months agoForum Team
Could you do a speed test and share the results here?
This will allow us to establish if a Pod is needed.
- 7dials5 months agoTuning in
Thanks for the suggestion. In fact I resolved the issue by confirming speed of <30Mbps while on the phone to an agent. She placed the order and I received the pod today, 3 working days later. It seems to be doing the job.
If anybody else needs a pod but can't get the VM Connect app to work, I'd suggest sorting it out by phone. And deleting the useless app.
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