Forum Discussion
Hi 7dials,
Thanks for posting and sorry to see you're having some issues with the Connect App.
Do have another device you can try downloading the app onto?
Alex_Rm
Hi Alex and apologies for not checking my VM email spam folder, where the notification of your message was sent. I don't have another device I can use, but as I've said in my reply above, I've been promised a wifi pod by a customer service agent.
- Ayisha_B6 months agoForum Team
Could you do a speed test and share the results here?
This will allow us to establish if a Pod is needed.
- 7dials5 months agoTuning in
Thanks for the suggestion. In fact I resolved the issue by confirming speed of <30Mbps while on the phone to an agent. She placed the order and I received the pod today, 3 working days later. It seems to be doing the job.
If anybody else needs a pod but can't get the VM Connect app to work, I'd suggest sorting it out by phone. And deleting the useless app.
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